This is how we set our priorities for helping with your pet's behaviour solutions

If you want urgent help with your pet's behavioural problem you may be comforted to know we have a priority system for helping you.

Here are the details of our priority system for behaviour bookings:-

• Take up a membership with PETHEALTH.COM.AU
• Then use that membership to prepay for your preferred service (it will then be at member's rates)
• Then you jump to the top of the Queue and the longer your membership the higher on our priority list you climb.

When we see your prepayment, we will contact you - usually on the same day and often within an hour.

With most cases, we can book your service within a few days although Wednesdays can be booked for a few weeks in advance because of the additional discounts that apply for members to Wednesday consultations.

Below is the priority list my staff and I work from.

It will show how you can ‘jump the queue’ if you need urgent assistance.  You can do that by activating a membership and by then using that membership to get full site access, a minimum of 10% reduction in fees if you want personal assistance and free telephone backup if you book a full-therapy consultation. (More details are below).

So what that means is you can speed up by activating a membership and pre-paying for your preferred service - or take your time and browse the DIY information on our site. The choice is yours.

If you are not sure what to do, here are  some more details:-

1. It increases the urgency with which he contact you
2. It give you immediate full site access to the DIY information that follows (and elsewhere on the site) including more than 20 hours of recorded Podcasts which are unique to PETHEALTH.COM.AU
3. You received at least a 10% reduction in fees when you use your membership to pre-pay for your full-therapy (longer than 90 minutes) consultation
4. AND for the duration of your membership if you have been through a full-therapy consultation

STEP 3 – Book online using your membership to get the lowest fees if you want personal help from Dr Cam or his trainers

If you want Dr Cam or his trainers to help your pet then the most economic means of doing that is to activate your membership and then use your membership to Pre-Pay for your preferred service.

That way, you get the most economic service possible because by pre-paying you get at least a 10% discount in fees.

You also get free telephone back-up (with full-therapy consultations that are longer than 90 minutes) to ensure the long-term cure of your pet's behaviour is as good as it can possibly be.

You will find full details of our consultation services on the links below but a summary of the benefits are:-  

1. Problems are assessed first, then solutions are fully implemented and then long-term follow-up is provided at reduced fees and with free phone back-up (for members) to ensure progress is made.
2. A detailed written report (your Web Assist Treatment Summary) is provided to confirm the information shared. This is like your own front page to PETHEALTH.COM.AU.
3. A full audio recording on CD (the Sound Advice CD) is also provided at the time of your consultation so you don't have to worry about forgetting or missing important information. This also helps if other family members cannot be present at the time - they can 're-live' the consultation through the audio CD.
4. Solutions are analytic, science-based and welfare-focused. Harsh punishment is never used.
5. Dr Cam is a Veterinary Behaviourist. He only deals with pet behaviour management and as can advise if medical issues are relevant to your pet's behaviour and if the behaviour is normal or abnormal. If clearly needed, he can prescribe medications for your pet's behaviour solutions to provide a better response.

There is no problem if you prefer to wait until you get together with our team to pay for your preferred service. It’s just that it’s so much cheaper to pre-pay using your membership because that’s how you get your 10% discount in fees.