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Privacy Policy

Our Commitment To Privacy: 

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices.

The Information We Collect: 

This notice applies to all information collected or submitted on the Pethealth.com.au website. On various pages, you can order products, make requests, and register to receive materials and download programs and information. The types of personal information collected at these pages are: 

Name 
Address 
Email address 
Phone number

Your pet's details and sometimes your own veterinarian's details.

Credit/Debit Card Information

Where a page asks for your credit card details, that page is protected by sophisticated securtiy measure provided by our third-party providers of that service.  Secure pages are identified with the URL beginning with https://  rather than http://

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

The Way We Use Information: 

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. 

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. 

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our newsletter and information about our products and services. We may develop alliances with other sites that we consider provide valuable information or services from which you could benefit. Should such an alliance exist, your relevant contact information will be shared with that site so that you can benefit from information that site may send you from time to time. Credit card information is never shared with other sites.

Should such an alliance exist, it will be stated at the time you subscribe to our newsletter so you are aware of that alliance. You can unsubscribe from our newsletter at any time and from the newsletters, if distributed, by alliance websites.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, but we would not disclose anything that could be used to identify those individuals. 

Our Commitment To Data Security: 

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Returns & Refunds (Excluding Medications)

All returned items must be returned in the original box, unused, and containing all original product packaging and accessories.  Please include proof of purchase.  You will be responsible for any shipping & delivery charges for returned goods. 

Returns & Refunds for Medications

Prescription medications supplied by our Company are use on animals only. Medications are not sold through our website because medications can only be prescibed during a consultation.

If you are a client of our business and require medication supplies, please ring our office to order those medications.

By legislation, prescription medication cannot be returned once it has left the premises.

Damaged or missing items

If you have received damaged or incorrectly shipped items, please notify us within 24 hours of receipt of the parcel. We will gladly replace the item(s) subject to availability without any additional charges, or provide you with a full refund.